Terms and Conditions

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At Soap Organically LLC and Hidden Hill Soap, we believe in clear communication and mutual respect. These policies are in place to ensure a smooth experience for everyone:

• Returns and Exchanges: Due to the personal and handcrafted nature of our products, all sales are considered final. We are unable to accept returns or exchanges of any kind. We encourage you to review your order carefully before completing your purchase.
   
• Product Use and Responsibility: Our handcrafted soaps are created with the finest natural ingredients, intended to provide a luxurious and gentle experience. As with any personal care product, individual results may vary. Customers use our products at their own discretion, and Soap Organically LLC and Hidden Hill Soap does not assume liability for any outcomes or damages arising from their use. By purchasing, you acknowledge this understanding.
   
• Shipping Care: We meticulously hand-package your orders to ensure they reach you in excellent condition. Once packages are entrusted to the shipping carrier, typically USPS, Soap Organically LLC and Hidden Hill Soap is not responsible for any loss, theft, or damage that may occur during transit. We recommend utilizing the tracking information provided to monitor your shipment.
   
• Data Security and Privacy: Your trust is paramount. While we implement robust security measures for our website, and your payments are securely processed by independent third-party encryption services, Soap Organically LLC and Hidden Hill Soap is not responsible for any data breaches that may originate from third-party payment processing systems or unforeseen website security incidents outside of our direct control. We are committed to protecting your data, as outlined in our Privacy Policy.